Next-Gen Traveler Assistance for the Modern Agencies

Not at all. We are not considered travel agents as we do not operate under a travel agent license. We do not design nor do we sell trips. Think of us as travel facilitators whose mission is to represent your agency’s and your clients’ in-destination best interests across all aspects of the trip.

We are not an insurance company. Our service doesn't include coverage for flight cancellations or health-related expenses like hospital stays, medical evacuations, or repatriation. However, we can act as a go-between with your clients' chosen insurance provider to help facilitate communication. Heads up: Your clients will find themselves using our services more frequently, all at a fraction of what an insurance policy costs!

We currently offer our service in 3 languages: French, English and Portuguese, but our team speaks over 10 languages.

At OnSpot, we're thrilled to be your clients go-to for an array of travel needs—as long as they're legal! From tracking delayed luggage to re-routing their journey, we're on it! Need roadside assistance or craving last-minute dining recommendations? Consider it done. We're even here to sprinkle extra magic on special occasions or offer live translation help. We encourage your clients to reach out for absolutely anything, from the most trivial question to the most urgent needs.

Of course, you can. For instance, if you're booking the Premium plan for a group of 10, the system will simply multiply the total by two and bill you accordingly. In some situations, upgrading to a higher plan could be more cost-effective than being charged for multiple bookings.

Yes we do. What’s included and what’s not greatly depends on the plan you choose for your clients at time of booking, please refer to our plans and pricing page for inclusions and non-inclusions. Generally speaking, we do not accommodate requests of a sexual or unlawful nature.

Yes we do. We currently offer an integration with Facilitatrip and are looking to rapidly expand our integration partners. Please let us know which CRM you use, we will be happy to look into it.

Indeed, we're in partnership with Miles Attack, a loyalty program where travel agents accumulate miles with every booking made through us. Additionally, we operate a referral program that allows you to earn OnSpot credits for each travel agency or advisor you successfully refer to us.

Absolutely! Our onboarding process involves training your team to navigate our platform, which we've designed to be incredibly user-friendly and tailored to meet your specific needs.

With more than 15 years of experience catering to independent travelers, we're well-versed in meeting client needs and expectations. However, we're not stuck in our ways; we're continuously striving to improve and are open to co-creating with you. We maintain an ongoing dialogue with you and your agency, regularly updating our processes. Our aim is to tailor every interaction to match your tone of voice, and we scrutinize each of your clients' itineraries before arrival to offer the highest level of personalization. Finally, we request that you complete our “partner brand guideline” online form. This helps us tailor our services to your passengers' needs, matching your company's tone of voice and preferences for various scenarios in which we assist your clients.

Over the years, we've built a strong network of trusted partners in each destination we serve. Our commitment to quality isn't driven by commissions; instead, we work exclusively with top-tier suppliers and continually monitor client feedback to maintain unbeatable service quality. If you work with preferred partners, we would gladly add them to our partners database.

It's likely that we already collaborate with your local DMCs or suppliers. If not, we'll initiate contact as part of our partnership kickoff. We might also request that you introduce us, confirming that OnSpot is authorized to act on your behalf.

We currently cover more than 90 destinations. Please refer to our coverage page for more information.

The sooner, the better! Booking several months before departure gives our team ample time to meticulously review your client's itinerary and offer top-notch service. We do, however, accept reservations up to one week before your client sets off.

Unlike most DMC partners who lack 24/7 support in multiple languages and real-time reporting, OnSpot specializes solely in in-destination travel assistance and concierge-related services. For traditional DMCs, this service is often an afterthought, a way to secure business with your agency, making it less sustainable and comprehensive. OnSpot, however, maintains a constantly updated database and covers all trip-related issues, such as luggage delays and issuing boarding passes, not just services booked through the DMC. We collaborate with your DMC partner to ensure a seamless, expert-level service tailored to your clients' needs.

We take your data very seriously and strictly abide by the latest General Data Protection Regulations, also known as GDPR. Our service does not collect sensitive information such as religious or sexual preferences. We collect basic information such as your client’s travel dates, number of participants and the travel destination as well as other personal preferences extracted from their interactions with us. This data helps us train our recommendations algorithms so we can better serve them during their next trip. Please refer to our Terms and Conditions for more details.