The new version of Onspot is now online.
Consulter
7

Plans & Pricing

A single and transparent price for all your destinations and travelers' needs. No minimums, no ties.
Plus
$8/day
Choose
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Essential support service
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Messaging App & Whatsapp
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15-day capped rate
Best seller
Premium
$10/day
Choose
All “Plus” features +
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Standard phone line
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Pre-trip Booking verification
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Welcome/goodbye messages
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Baggage assistance and protection
alt
Commissions on client bookings
alt
E-sim included
Elite
$21/day
Choose
All “Premium” features +
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Priority phone line
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Dedicated agents & optimized response rates
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Boarding pass issuance
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Proactive actions
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Pre-trip concierge service
plus
$8/day
For travelers wanting a safety net in case of the unexpected

Flight assistance

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Flight information
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Check-in/Boarding Pass
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Seat reservation
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Meal reservation
alt
Mediation service
alt

Transfer assistance

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Help with missed transfers
alt
Editing/cancelling transfers
Upon request

Lodging support

alt
Rehousing assistance
alt
Payment errors
alt
Accommodation modification
Upon request
Wrongful charges
alt
Late arrival
alt

Luggage assistance

alt
Delay or loss of baggage
alt
Baggage protection
alt
Mediation service
alt

Rental vehicle assistance

alt
Bank card problem
alt
Upgrades/downgrades
alt
Roadside assistance
alt
Modification of rental vehicle
alt
Wrongful charges
alt
Assistance with parking tickets
alt

Tour and activity assistance

alt
Reconfirmations
Upon request
Modifications
Upon request
Late arrival
Upon request
Wrongful charges
alt

Medical assistance

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Making a medical appointment
alt
Search for specialist physicians
alt

Booking request

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Booking assistance
alt
(during the trip)
Assistance with booking Day Passes and permits
alt

General informations

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Assistance with contract interpretation
alt
Lost/found items
alt
Road guidance
alt
Instant translation service
alt

Additional Informations

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Minimum / Maximum days payable
3 / 15
Maximum participants
6
Telephone line
alt
Making contact
Messaging App, Whatsapp
Reconfirmation service
alt
Flight Scan
alt
Travel continuity
Upon request
Callback request
alt
In-trip inquiry source
Travelers
In-trip inquiry turnaround time
Peak: 4hrs
Shoulder: 2hrs
Pre-trip inquiries
alt
Commission on activities
alt
Service Level Agreement (SLA)
80/20*
Cancelation policy
72 heures

Services Additionnels

PocketWifi
Optional
E-SIM card
Optional
Luggage Protection
$5/pers.
Choose
PREMIUM
$10/day
For travelers preferring personalized support

Flight assistance

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Flight information
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Check-in/Boarding Pass
alt
(Upon request - 24hr prior)
Seat reservation
alt
(Upon request - 24hr prior)
Meal reservation
alt
(Upon request - 24hr prior)
Mediation service
alt
(Upon request)

Transfer assistance

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Help with missed transfers
alt
Editing/cancelling transfers
Upon request

Lodging support

alt
Relocation assistance
alt
Payment errors
alt
Accommodation modification
Upon request
Wrongful charges
alt
(Upon request)
Late arrival
alt

Luggage assistance

alt
Luggage delay or loss
alt
Luggage protection
alt
$500/luggage
Mediation service
alt

Rental vehicle assistance

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Bank card problem
alt
Upgrades/downgrades
alt
Roadside assistance
alt
Modification of rental vehicle
alt
Wrongful charges
alt
(during the trip)
Assistance with parking tickets
alt
(during the trip)

Tour and activity assistance

alt
Reconfirmations
Upon request
Modifications
Upon request
Late arrival
Upon request
Wrongful charges
alt
(during the trip)

Medical assistance

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Making a medical appointment
alt
Search for specialty physicians
alt

Booking request

alt
Booking assistance
alt
(during the trip)
Assistance with booking Day Passes and permits
alt

General informations

alt
Assistance with contract interpretation
alt
Lost/found items
alt
Road guidance
alt
Instant translation service
alt

Additional Informations

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Minimum / Maximum days payable
5 / ∞
Maximum participants
8
Telephone line
alt
Making contact
Call
Reconfirmation service
alt
(before and during the trip)
Flight Scan
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Travel continuity
On request
Callback request
alt
In-trip inquiry source
Travelers and/or Travel Agent
In-trip inquiry turnaround time
Peak: 2hrs
Shoulder: 1hr
Pre-trip inquiries
alt
Commission on activities
5%
Service Level Agreement (SLA)
80/60*
Terms of cancelation
7 days

Services Additionnels

PocketWifi
Optional
E-SIM card
Included
(100Mo)
Luggage Protection
Included
(reimbursement: $500/luggage)
Choose
Elite
$21/day
For demanding travelers wanting proactive and priority support

Flight assistance

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Reissue of tickets
alt
Flight information
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Check-in/Boarding Pass
alt
(Automatic)
Seat reservation
alt
(Upon  request)
Meal reservation
alt
(Upon request)
Mediation service
alt

Transfer assistance

alt
Help with missed transfers
alt
Editing/cancelling transfers
Upon request

Lodging support

alt
Relocation assistance
alt
Payment errors
alt
Accommodation modification
Upon request
Wrongful charges
alt
(during and after the trip)
Late arrival
alt

Luggage assistance

alt
Luggage delay or loss
alt
Luggage protection
alt
$1,000/luggage
Mediation service
alt

Rental vehicle assistance

alt
Bank card problem
alt
Upgrades/downgrades
alt
Roadside assistance
alt
Modification of rental vehicle
alt
Wrongful charges
alt
(during and after the trip)
Assistance with parking tickets
alt
(during and after the trip)

Tour and activity assistance

alt
Reconfirmations
Upon request
Modifications
Upon request
Late arrival
Upon request
Wrongful charges
alt
(during and after the trip)

Medical assistance

alt
Making a medical appointment
alt
Search for specialty physicians
alt

Booking request

alt
Booking assistance
alt
(during and after the trip)
Assistance with booking Day Passes and permits
alt

General informations

alt
Assistance with contract interpretation
alt
Lost/found items
alt
Road guidance
alt
Instant translation service
alt

Additional Informations

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Minimum / Maximum days payable
7 / ∞
Maximum participants
10
Telephone line
Priority
Making contact
Call
Reconfirmation service
alt
(before and during the trip)
Flight Scan
alt
Travel continuity
Automatic
Callback request
alt
In-trip inquiry source
Travelers and/or Travel Agent
In-trip inquiry turnaround time
Within the hour
Pre-trip inquiries
From
Travel Agent
Commission on activities
10%
Service Level Agreement (SLA)
80/40*
Terms of cancelation
7 days

Services Additionnels

PocketWifi
Optional
E-SIM card
Included
(100Mo)
Luggage Protection
Included
(reimbursement: $1000/luggage)
Choose
Plans
plus
premium
Elite
$8/day
For explorers looking for a 'surprise-me-not' safety hammock
$10/day
For travelers who fancy a human touch, not just a touchscreen tap
$21/day
For discerning travelers who desire preemptive, priority attention

Flight assistance

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Tickets reissuance
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We modify and reissue flights and train tickets in the event that your customers have missed a connection and your agency cannot be reached.
alt
alt
alt
Flight information
alt
Day/time reminder and departure terminal, placement, etc.
alt
alt
alt
Boarding pass issuance
alt
alt
(Upon request - 24hr prior)
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(Proactive)
Seat assignment
alt
alt
(Upon request - 24hr prior)
alt
(Upon request)
Meal reservation
alt
alt
(Upon request - 24hr prior)
alt
(Upon request)
alt
alt
alt

Transfer assistance

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Missed transfers
alt
alt
alt
P.u/d.o time change
Upon request
Upon request
Upon request

Accommodation assistance

alt
Relocation
alt
alt
alt
Payment issue
alt
alt
alt
Updates and changes
Upon request
Upon request
Upon request
Overcharges
alt
We contact the hotel to rectify the error and request a recredit from the customers' credit card.
alt
alt
(in-trip)
alt
(in and after the trip)
alt
alt
alt

Luggage assistance

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Delay or lost luggage
alt
alt
alt
alt
alt
$500/luggage
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$1,000/luggage
alt
alt
alt

Rental vehicle assistance

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Declined credit card
alt
alt
alt
Upgrades/downgrades
alt
alt
alt
Roadside assistance
alt
alt
alt
Updates and changes
alt
Modification of pick-up date, drop-off, category.
alt
alt
alt
Overcharges
alt
We contact the rental company for rectification and request a recredit from the customers' credit card.
alt
alt
(in-trip)
alt
(in and after the trip)
Traffic tickets resolution
alt
alt
(in-trip)
alt
(in and after the trip)

Tour and activity assistance

alt
Reconfirmations
Upon request
Upon request
Upon request
Updates and changes
Upon request
Upon request
Upon request
Late arrival
Upon request
Upon request
Upon request
Overcharges
alt
We contact the excursion operator to rectify and request a recredit from the customers' credit card.
alt
alt
(in-trip)
alt
(in and after the trip)

Medical assistance

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Appointment booking
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Vaccination, tests covid etc
alt
alt
alt
Medical specialist directory
alt
alt
alt

Booking inquiries

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Restaurant, tour & Activity reservation
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Restaurants, shows, concerts, tours and activities, etc.
alt
(in-trip or $25/request before trip)
alt
(in-trip or $25/request before trip)
alt
(before and during the trip)
Day passes and permits
alt
National parks, nature reserves, etc.
alt
alt
alt

General information

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Contract clarification
alt
Ex: explanation of service inclusions and non-inclusions.
alt
alt
alt
alt
alt
alt
Route guidance
alt
alt
alt
Real-time translation
alt
alt
alt

Additional Information

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Min./Max. payable days
alt
Minimum and maximum days billed.
3 / 15
5 / ∞
7 / ∞
6
8
10
Telephone line
alt
The priority line allows you to go to the front of the queue.
alt
alt
(standard)
alt
(priority)
alt
Messages
Calls
alt
alt
(before and during the trip)
alt
(before and during the trip)
Flight tracking
We check any possible flight delays and act proactively with the service providers concerned.
alt
alt
alt
alt
Upon request
Upon request
Proactive
alt
alt
alt
In-trip inquiry source
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Origin of inquiries. Under the PLUS plan, our services do not include requests originating directly from an agency or its agents.
Travelers
Travelers and/or Travel Agent
Travelers and/or Travel Agent
In-trip inquiry turnaround time (TAT)
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Peak Season (PS): April thru October.
Shoulder Season (SS): November thru March. Except for medical and safety emergencies, which are handled immediately.
PS: 4hrs
SS: 2hrs
PS: 2hrs
SS: 1hr
Within the hour
alt
alt
From Travel Agent
Commission on client bookings
alt
On all participating activities, reserved at the destination by your customers (excluding restaurants and ticketing). Amount donated in the form of OnSpot credit.
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5%
10%
Service Level Agreement (SLA)
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Our promise of responsiveness (except July and August)
80/20
(chat only)
80/20 (chat)
80/60 (calls)
80/20 (chat)
80/40 (calls)
Cancelation policy
72 hours
7 days
7 days

Additional Services

Pocket wifi
Optional
Optional
Optional
E-SIM card
alt

Compatible with Smartphone models >2020
Optional
Included
(100Mo)
Included
(100Mo)
Luggage protection
alt

Compensation for a maximum of 2 suitcases/passenger if the suitcase does not arrive at its destination within 96 hours following the declaration of loss.
$5/pers.
Included
(refund: $500/luggage)
Included
(refund: $1,000/luggage)
Choose
Choose
Choose

See the real-world results in these leading companies.

Hear it from industry front-runners who've elevated their traveler experience with OnSpot
Travel Designers
We have used OnSpot for years now and the team never disappoints. Flexibility, know-how, proactivity, updates, and follow-ups on travelers, are some of the reasons why we always include OnSpot services in our offers, worldwide.
Nora Gherras
Tour Operators
Including OnSpot in our travel offers has been the best decision as we are now fully confident our customers will be assisted regardless of time zones or destinations by an experienced “Spotter”. Our clients can travel with peace of mind.
Nathalie Delame
Travel Agencies
We've established a strong trust-based relationship with OnSpot for almost 6 years now. They've got our back on the ground, answering any questions our customers have and jumping in with solutions when things pop up.
Aurélie Chabrol
DMCs
Teaming up with OnSpot? Total game-changer! Here at Scenic Roads in glittering Las Vegas, our midnight calls have turned into sweet dreams. Now, we're using that extra pep to focus on our travel agency pals. Talk about hitting the jackpot!
Emmanuelle Vaugeois

FAQs

Curious? Our FAQs are the snack-sized lowdown you're craving!

What do you call “Travel continuity”?

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This term encapsulates our efforts to offer a smooth, enjoyable, and hassle-free travel experience.This involves ensuring that all elements of a journey—flights, accommodations, ground transport, activities, and other services—proceed without hitches or significant delays. For instance, a traveler whose flight has been delayed would trigger our team to contact the hotel where your client stays to avoid a ‘no-show”.
General

What are the payment terms and options?

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For payments up to $1,000, we accept credit cards, ACH and international transfers. For amounts exceeding $1,000, we take ACH and international transfers. Invoices are sent out on the first day of each month, covering all bookings that departed in the prior month.
Pricing

What is your cancellation policy?

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Depending on the plan you choose at time of booking, our cancellation policy is 3 to 7 days prior to your client’s departure date.
General

Do you offer bulk or volume discounts?

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Yes we do. Please contact our sales team, we would like to learn more about your needs and make you an adjusted offer based on your annual volume.
Pricing

Is there an annual contract? A minimum booking volume?

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No, there are no annual contracts, obligations, or required minimum booking volume. You're billed solely for the services you actually use.
Pricing
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