Plans & Pricing
A single and transparent price for all your destinations and travelers' needs. No minimums, no ties.
Essential support service
Email, SMS, Whatsapp
Welcome/goodbye SMS
15-day capped rate
Best seller
All “Plus” features +
Standard phone line
Booking verification
Welcome/goodbye call
Baggage assistance and protection
Commissions on client bookings
E-sim included
All “Premium” features +
Priority phone line
Reissuing canceled/delayed flights
Boarding pass issuance
Proactive actions
Pre-trip concierge service
plus
7€/day
For travelers wanting a safety net in case of the unexpected
Flight assistance
Check-in/Boarding Pass
Seat reservation
Meal reservation
Transfer assistance
Help with missed transfers
Editing/cancelling transfers
Upon request
Additional Informations
In-trip inquiry turnaround time
Peak: 4hrs
Shoulder: 2hrs
Shoulder: 2hrs
Terms of cancelation
72 heures
PREMIUM
9€/day
For travelers preferring personalized contact
Flight assistance
Check-in/Boarding Pass
(Upon request - 24hr prior)
Seat reservation
(Upon request - 24hr prior)
Meal reservation
(Upon request - 24hr prior)
(Upon request)
Transfer assistance
Help with missed transfers
Editing/cancelling transfers
Upon request
Additional Informations
In-trip inquiry turnaround time
Peak: 2hrs
Shoulder: 1hr
Shoulder: 1hr
Terms of cancelation
7 days
Services Additionnels
Optional
Include
(100Mo)
(100Mo)
Include
(reimbursement: $500/suitcase)
(reimbursement: $500/suitcase)
Elite
19€/day
For demanding travelers wanting proactive and priority support
Flight assistance
Check-in/Boarding Pass
(Automatic)
Seat reservation
(Upon request)
Meal reservation
(Upon request)
Transfer assistance
Help with missed transfers
Editing/cancelling transfers
Upon request
Additional Informations
In-trip inquiry turnaround time
Within the hour
Terms of cancelation
7 days
Services Additionnels
Optional
Include
(100Mo)
(100Mo)
Include
(reimbursement: $1000/suitcase)
(reimbursement: $1000/suitcase)
Plans
plus
premium
Elite
$7/day
For explorers looking for a 'surprise-me-not' safety hammock
$9/day
For travelers who fancy a human touch, not just a touchscreen tap
$19/day
For discerning travelers who desire preemptive, priority attention
Flight assistance
Flight information
Day/time reminder and departure terminal, placement, etc.
Boarding pass issuance
(Upon request - 24hr prior)
(Proactive)
Seat assignment
(Upon request - 24hr prior)
(Upon request)
Meal reservation
(Upon request - 24hr prior)
(Upon request)
Transfer assistance
Missed transfers
P.u/d.o time change
Upon request
Upon request
Upon request
Accommodation assistance
Relocation
Payment issue
Updates and changes
Upon request
Upon request
Upon request
Overcharges
We contact the hotel to rectify the error and request a recredit from the customers' credit card.
(in-trip)
(in and after the trip)
Late arrival
We notify the accommodation of late arrival.
Baggage assistance
Delay or lost baggage
Baggage protection
Compensation for a maximum of 2 suitcases/passenger if the suitcase does not arrive at its destination within 96 hours following the declaration of loss.
$500/baggage
$1,000/baggage
Rental vehicle assistance
Declined credit card
Upgrades/downgrades
Roadside assistance
Updates and changes
Modification of pick-up date, drop-off, category.
(in-trip)
(in and after the trip)
Traffic tickets resolution
(in-trip)
(in and after the trip)
Tour and activity assistance
Reconfirmations
Upon request
Upon request
Upon request
Updates and changes
Upon request
Upon request
Upon request
Late arrival
Upon request
Upon request
Upon request
Overcharges
We contact the excursion operator to rectify and request a recredit from the customers' credit card.
(in-trip)
(in and after the trip)
Medical assistance
Appointment booking
Vaccination, tests covid etc
Medical specialist directory
General information
Contract clarification
Ex: explanation of service inclusions and non-inclusions.
Route guidance
Real-time translation
Additional Information
Maximum participants
Beyond this number of participants on a file, two trip cards will be charged.
6
8
10
SMS or Whatsapp
Call
Call
Booking reconfirmation
We reconfirm accommodation, activities and transfers. Ex: connecting rooms, views, bedding, etc.
(before and during the trip)
(before and during the trip)
In-trip inquiry source
Origin of inquiries. Under the PLUS plan, our services do not include requests originating directly from an agency or its agents.
Travelers
Travelers and/or Travel Agent
Travelers and/or Travel Agent
In-trip inquiry turnaround time (TAT)
Peak Season (PS): April thru October.
Shoulder Season (SS): November thru March. Except for medical and safety emergencies, which are handled immediately.
Shoulder Season (SS): November thru March. Except for medical and safety emergencies, which are handled immediately.
PS: 4hrs
SS: 2hrs
SS: 2hrs
PS: 2hrs
SS: 1hr
SS: 1hr
Within the hour
Pre-trip Inquiries
Time window during which inquiries can be made to OnSpot Concierge team.
Travel Agent (30 days prior)
Commission on client bookings
On all participating activities, reserved at the destination by your customers (excluding restaurants and ticketing). Amount donated in the form of OnSpot credit.
5%
10%
Cancelation policy
72 hours
7 days
7 days
Additional Services
$5/pers.
Included
(refund: $500/baggage)
(refund: $500/baggage)
Included
(refund: $1,000/baggage)
(refund: $1,000/baggage)
See the real-world results in these leading companies.
Hear it from industry front-runners who've elevated their traveler experience with OnSpot
Travel Designers
We have used OnSpot for years now and the team never disappoints. Flexibility, know-how, proactivity, updates, and follow-ups on travelers, are some of the reasons why we always include OnSpot services in our offers, worldwide.
Nora Gherras
Tour Operators
Including OnSpot in our travel offers has been the best decision as we are now fully confident our customers will be assisted regardless of time zones or destinations by an experienced “Spotter”. Our clients can travel with peace of mind.
Nathalie Delame
Travel Agencies
We've established a strong trust-based relationship with OnSpot for almost 6 years now. They've got our back on the ground, answering any questions our customers have and jumping in with solutions when things pop up.
Aurélie Chabrol
DMCs
Teaming up with OnSpot? Total game-changer! Here at Scenic Roads in glittering Las Vegas, our midnight calls have turned into sweet dreams. Now, we're using that extra pep to focus on our travel agency pals. Talk about hitting the jackpot!
Emmanuelle Vaugeois
FAQs
Curious? Our FAQs are the snack-sized lowdown you're craving!
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