The new version of Onspot is now online.
Consulter
7

Plans & Pricing

A single and transparent price for all your destinations and travelers' needs. No minimums, no ties.
Plus
$7/day
Choose
alt
Essential support service
alt
Email, SMS, Whatsapp
alt
Welcome/goodbye SMS
alt
15-day capped rate
Best seller
Premium
$9/day
Choose
All “Plus” features +
alt
Standard phone line
alt
Booking verification
alt
Welcome/goodbye call
alt
Baggage assistance and protection
alt
Commissions on client bookings
alt
E-sim included
Elite
$19/day
Choose
All “Premium” features +
alt
Priority phone line
alt
Reissuing canceled/delayed flights
alt
Boarding pass issuance
alt
Proactive actions
alt
Pre-trip concierge service
plus
7€/day
For travelers wanting a safety net in case of the unexpected

Flight assistance

alt
Reissue of tickets
alt
Flight informations
alt
Check-in/Boarding Pass
alt
Seat reservation
alt
Meal reservation
alt

Transfer assistance

alt
Help with missed transfers
alt
Editing/cancelling transfers
Upon request

Lodging support

alt
Rehousing assistance
alt
Payment errors
alt
Accommodation modification
Upon request
Abusive billing
alt
Late arrival
alt

Baggage assistance

alt
Delay or loss of baggage
alt
Baggage protection
alt

Rental vehicle assistance

alt
Bank card problem
alt
Upgrades/downgrades
alt
Roadside assistance
alt
Modification of rental vehicle
alt
Abusive billing
alt
Assistance with settlement of fines
alt

Tour and activity assistance

alt
Reconfirmations
Upon request
Modification Activities
Upon request
Late arrival
Upon request
Abusive billing
alt

Medical assistance

alt
Making a medical appointment
alt
Search for French-speaking doctors
alt

Reservation request

alt
Reservation assistance
alt
(during the trip)
Assistance with booking Day Passes and permits
alt

General informations

alt
Assistance with contract interpretation
alt
Lost/found items
alt
Road guidance
alt
Instant translation service
alt

Additional Informations

alt
Minimum / Maximum days payable
3 / 15
Maximum participants
6
Telephone line
alt
Making contact
SMS or Whatsapp
Reconfirmation service
alt
Flight Scan
alt
Travel continuity
Upon request
Callback request
alt
In-trip inquiry source
Travelers
In-trip inquiry turnaround time
Peak: 4hrs
Shoulder: 2hrs
Pre-trip inquiries
alt
Commission on activities
alt
Service Level Agreement (SLA)
80/20*
Terms of cancelation
72 heures

Services Additionnels

Optional
Optional
PREMIUM
9€/day
For travelers preferring personalized contact

Flight assistance

alt
Reissue of tickets
alt
Flight informations
alt
Check-in/Boarding Pass
alt
(Upon request - 24hr prior)
Seat reservation
alt
(Upon request - 24hr prior)
Meal reservation
alt
(Upon request - 24hr prior)
alt
(Upon request)

Transfer assistance

alt
Help with missed transfers
alt
Editing/cancelling transfers
Upon request

Lodging support

alt
Relocation assistance
alt
Payment errors
alt
Accommodation modification
Upon request
Abusive billing
alt
(Upon request)
Late arrival
alt

Baggage assistance

alt
Delay or loss of baggage
alt
Baggage protection
alt
$500/luggage

Rental vehicle assistance

alt
Bank card problem
alt
Upgrades/downgrades
alt
Roadside assistance
alt
Modification of rental vehicle
alt
Abusive billing
alt
(during the trip)
Assistance with settlement of fines
alt
(during the trip)

Tour and activity assistance

alt
Reconfirmations
Upon request
Modification Activities
Upon request
Late arrival
Upon request
Abusive billing
alt
(during the trip)

Medical assistance

alt
Making a medical appointment
alt
Search for French-speaking doctors
alt

Reservation request

alt
Reservation assistance
alt
(during the trip)
Assistance with booking Day Passes and permits
alt

General informations

alt
Assistance with contract interpretation
alt
Lost/found items
alt
Road guidance
alt
Instant translation service
alt

Additional Informations

alt
Minimum / Maximum days payable
5 / ∞
Maximum participants
8
Telephone line
alt
Making contact
Call
Reconfirmation service
alt
(before and during the trip)
Flight Scan
alt
Travel continuity
On request
Callback request
alt
In-trip inquiry source
Travelers and/or Travel Agent
In-trip inquiry turnaround time
Peak: 2hrs
Shoulder: 1hr
Pre-trip inquiries
alt
Commission on activities
5%
Service Level Agreement (SLA)
80/60*
Terms of cancelation
7 days

Services Additionnels

Optional
Include
(100Mo)
Include
(reimbursement: $500/suitcase)
Elite
19€/day
For demanding travelers wanting proactive and priority support

Flight assistance

alt
Reissue of tickets
alt
Flight informations
alt
Check-in/Boarding Pass
alt
(Automatic)
Seat reservation
alt
(Upon  request)
Meal reservation
alt
(Upon request)

Transfer assistance

alt
Help with missed transfers
alt
Editing/cancelling transfers
Upon request

Lodging support

alt
Rehousing assistance
alt
Payment errors
alt
Accommodation modification
Upon request
Abusive billing
alt
(during and after the trip)
Late arrival
alt

Baggage assistance

alt
Delay or loss of baggage
alt
Baggage protection
alt
$1,000/luggage

Rental vehicle assistance

alt
Bank card problem
alt
Upgrades/downgrades
alt
Roadside assistance
alt
Modification of rental vehicle
alt
Abusive billing
alt
(during and after the trip)
Assistance with settlement of fines
alt
(during and after the trip)

Tour and activity assistance

alt
Reconfirmations
Upon request
Modification Activities
Upon request
Late arrival
Upon request
Abusive billing
alt
(during and after the trip)

Medical assistance

alt
Making a medical appointment
alt
Search for French-speaking doctors
alt

Reservation request

alt
Reservation assistance
alt
(during and after the trip)
Assistance with booking Day Passes and permits
alt

General informations

alt
Assistance with contract interpretation
alt
Lost/found items
alt
Road guidance
alt
Instant translation service
alt

Additional Informations

alt
Minimum / Maximum days payable
7 / ∞
Maximum participants
10
Telephone line
Priority
Making contact
Call
Reconfirmation service
alt
(before and during the trip)
Flight Scan
alt
Travel continuity
Automatic
Callback request
alt
In-trip inquiry source
Travelers and/or Travel Agent
In-trip inquiry turnaround time
Within the hour
Pre-trip inquiries
Travel Agent
(30 days prior)
Commission on activities
10%
Service Level Agreement (SLA)
80/40*
Terms of cancelation
7 days

Services Additionnels

Optional
Include
(100Mo)
Include
(reimbursement: $1000/suitcase)
Plans
plus
premium
Elite
$7/day
For explorers looking for a 'surprise-me-not' safety hammock
$9/day
For travelers who fancy a human touch, not just a touchscreen tap
$19/day
For discerning travelers who desire preemptive, priority attention

Transfer assistance

alt
Missed transfers
alt
alt
alt
P.u/d.o time change
Upon request
Upon request
Upon request

Accommodation assistance

alt
Relocation
alt
alt
alt
Payment issue
alt
alt
alt
Updates and changes
Upon request
Upon request
Upon request

Rental vehicle assistance

alt
Declined credit card
alt
alt
alt
Upgrades/downgrades
alt
alt
alt
Roadside assistance
alt
alt
alt
Traffic tickets resolution
alt
alt
(in-trip)
alt
(in and after the trip)

Tour and activity assistance

alt
Reconfirmations
Upon request
Upon request
Upon request
Updates and changes
Upon request
Upon request
Upon request
Late arrival
Upon request
Upon request
Upon request

Medical assistance

alt
Appointment booking
alt
Vaccination, tests covid etc
alt
alt
alt
Medical specialist directory
alt
alt
alt

Booking inquiries

alt
Restaurant, tour & Activity reservation
alt
alt
(in-trip or $25/request before trip)
alt
(in-trip or $25/request before trip)
alt
(before and during the trip)

Additional Information

alt
Min./Max. payable days
alt
Minimum and maximum days billed.
3 / 15
5 / ∞
7 / ∞
alt
alt
(before and during the trip)
alt
(before and during the trip)
Travelers
Travelers and/or Travel Agent
Travelers and/or Travel Agent
80/20
(chat only)
80/20 (chat)
80/60 (calls)
80/20 (chat)
80/40 (calls)
Cancelation policy
72 hours
7 days
7 days

See the real-world results in these leading companies.

Hear it from industry front-runners who've elevated their traveler experience with OnSpot
Travel Designers
We have used OnSpot for years now and the team never disappoints. Flexibility, know-how, proactivity, updates, and follow-ups on travelers, are some of the reasons why we always include OnSpot services in our offers, worldwide.
Nora Gherras
Tour Operators
Including OnSpot in our travel offers has been the best decision as we are now fully confident our customers will be assisted regardless of time zones or destinations by an experienced “Spotter”. Our clients can travel with peace of mind.
Nathalie Delame
Travel Agencies
We've established a strong trust-based relationship with OnSpot for almost 6 years now. They've got our back on the ground, answering any questions our customers have and jumping in with solutions when things pop up.
Aurélie Chabrol
DMCs
Teaming up with OnSpot? Total game-changer! Here at Scenic Roads in glittering Las Vegas, our midnight calls have turned into sweet dreams. Now, we're using that extra pep to focus on our travel agency pals. Talk about hitting the jackpot!
Emmanuelle Vaugeois

FAQs

Curious? Our FAQs are the snack-sized lowdown you're craving!

What do you call “Travel continuity”?

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What are the payment terms and options?

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What is your cancellation policy?

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Do you offer bulk or volume discounts?

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Is there an annual contract? A minimum booking volume?

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