Designed for the travel industry
We’re not just part of the travel industry.
We are shaping its future.
The industry’s problem...
Back in 2007, we identified a growing pain point within our industry, the one we coined: “the in-destination service gap”.
Today's increasingly anxious and demanding travelers are expecting to engage with your brand regardless of time, channel, or location.
Conversely, you or your in-destination suppliers may be falling short of delivering exceptional service due to time constraints or limited resources. This difference leads to frustrations for your traveling clients.
...the OnSpot solution
We exist to help travel brands close this service gap, ensuring your customers get the same top-notch service as if you were taking care of them yourself.
We firmly believe that travel frustrations stem from the lack of effective, on-the-spot support. Often, these hassles are the fallout of inadequate responses or even a complete inability to address issues as they arise.
We believe Onspot is travel industry’s missing link.
In the end, it's about transforming reactive assistance into proactive solutions -
the cornerstone of any memorable traveler experience.
To elevate every traveler's experience
We unite the power of cutting-edge predictive technology with the expertise of our human travel specialists to offer fresh and unique perspectives to experience destinations and to proactively mitigate unexpected trip disruptions.
We envision a world where frictionless travel experiences are the new standard.
We're committed to making travel better with innovative products and tackling overtourism by promoting responsible ways to explore.
Our guiding principles:
2. Built to lead - We are industry trend setters. We are committed to raising our industry’s standards by promoting and supporting new initiatives while exposing bad actors engaging in tourists scams.
3. Mission First, People always - Caring for our people is how we get the mission accomplished. Team work will always make the dream work!
4. Local first, global second: We support and promote local businesses and communities while taking part in the fight against global over tourism.
5. Accountability: See it, Own it, Solve it, Do it! We say what we do and do what we say.
6. Empathy: Whether be clients or team mates, we respect others and their feelings.
7. Consistency: We are committed to deliver world-class, reliable service at every touchpoint, every single time.
8. Innovation: We foster a dynamic work environment and innovate our way to the future.
9. Inclusivity: We believe traveling shouldn’t be available to a chosen few but enjoyed by anyone regardless of their backgrounds, conditions and/or skin color. Exploring is a basic human need, therefore it should be a right.
10. Welcome change - We understand that what got us here won’t get us there. We operate on a growth mindset and empower our collaborators to keep evolving. We ask “why not ?”, not “Why?”.
100% Travel Focused
Our travel facilitators all come from the industry, bringing your clients valuable insights and expert guidance.
